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Cancelling a 2nd line

mjmunro
Visitor

‎01-12-2021 03:24 PM

Hi, I have 2 numbers associated with my account, both pay monthly. I wish to cancel one of them as I no longer need (or use) it. It is out of contract. I have tried phoning 150 several times to arrange this but I'm fed up with queues, the longest I have waited is 30 minutes. It is frustrating as it is costing me money on something I don't need or want anymore. 

Is there another way of cancelling the number/line?

I still use my other line and am fine with it.


Thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2021 03:34 PM

@mjmunro : No, you need to phone CS & give 30 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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