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Cancellation contract and re-apply again?

fozdemir
Investigator
Investigator

‎07-08-2021 11:55 PM

Hello,

I applied to switch from Vodafone to EE today but I realised that there are cheaper sim only plan options on online for EE (Also with student discount). How can I cancel my plan and switch these plans? My number will be moved by Tuesday, I use temporarily number from EE at the moment. So I still have time to do it, I guess.

 

Thank you. 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎08-08-2021 12:15 AM

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
fozdemir
Investigator
Investigator
In response to XRaySpeX

‎08-08-2021 12:33 AM

Thank you for your answer. Is it possible to make a standard cancellation request within paying penalty? I only use this plan for a couple of days? 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to fozdemir

‎08-08-2021 01:07 AM

Yes, as I said you have 14 days to cancel FoC. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
fozdemir
Investigator
Investigator
In response to XRaySpeX

‎08-08-2021 01:16 AM

But I applied at the store. Not online or phone...

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to fozdemir

‎08-08-2021 01:42 AM

Oh, now you tell me! You can't cancel without paying off the rest of the contract term. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful