Cancel monthly renewal of monthly package

MKM1
Visitor

‎16-07-2021 10:07 AM

How do I cancel my monthly phone package renewal?

 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎16-07-2021 10:48 AM

Hi @MKM1 

 

Welcome to the community

 

Firstly by means of terminology, you don't have a monthly renewal as an ongoing contract with a minimum term.

 

That said, guidance on how to cancel an EE pay-monthly mobile account is on this EE help page 

 

In short, you need to call EE C/S (on 150 from your mobile) and advise an agent that you want to give your 30days disconnection notice.

XRaySpeX
EE Community Star
EE Community Star

‎16-07-2021 01:02 PM

@MKM1 : Are you on contract or PAYG? Is it a PAYG recurring pack you want to stop?

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