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Cancel already placed order

Torbaria
Visitor

‎23-11-2020 11:31 PM

Hi everyone ,

I placed an order and I find out the address I changed because it was previous didn't remain . I was filming to find anywhere a cancellation options and on top of this my order remain in basket in the app only and process in web . This is a bit difficult situation to be dealt with and the only option is contact by phone on very busy lines. Please if someone know different approach let me know ,any help is valuable.

Thanks

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎23-11-2020 11:33 PM - edited ‎23-11-2020 11:36 PM

If you ordered by phone or online you always have a cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

 

If you signed up to your plan online or over the phone:

  1. fill in this cancellation form
  2. email it to channel.returns@ee.co.uk or post it to: 

    Channel Returns

    Mercia House

    Senhouse Road

    Darlington DL1 4YB

  3. EE team will be in touch with further instructions
If you think I helped please feel free to hit the "Thumbs Up" button below.

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