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HomePod Mini Can't connect with wifi (incompatible)

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Hein
Contributor
Contributor

‎18-11-2020 08:01 PM

I tried to connect with HomePod mini by using my iPhone today. It keeps showing incompatible to complete the set-up. What should I do? I just bought 4G-EE-Mini-Wifi for HomePod yesterday. 

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xose
Investigator
Investigator
In response to Hein

‎22-11-2020 08:13 PM

You're right, at the moment it seems that the 4GEE Wifi uses a wifi authentication protocol that is not compatible with some Apple devices, like the HomePod or the AppleTV.

 

It's happened since Apple OS 13.2 or 13.3 was released and I have not managed to find a way around it unless I open the 4GEE's network, with no WPA or WEP authentication. This is not the best solution, in any case.

 

Your HomePod is using 14.1 and still no fix, as I can see. Either EE or Apple should update their device's software to make them compatible again but no luck for the moment. 

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James_B
EE Community Manager
EE Community Manager

‎19-11-2020 09:06 AM

Hi @Hein,

 

Welcome to the EE Community. 🙂

 

What is the full error message you see?

 

Can you connect other devices to your 4GEE WiFi?

 

Thanks

 

James

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Hein
Contributor
Contributor
In response to James_B

‎20-11-2020 02:07 PM

I can connect all the devices such as iPhone, apple watch, mac but I tried to set-up with my homepod mini. It shows "my wifi is incompatible" to set-up. I bought EE-Mini-Wifi to set up my homepod but it didn't work. Please help me. What should i do? 

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James_B
EE Community Manager
EE Community Manager
In response to Hein

‎20-11-2020 02:20 PM

Hi @Hein,

 

I'd recommend reaching out to Apple Support to see if they can confirm why it is showing as incompatible.

 

Thanks

 

James

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Hein
Contributor
Contributor
In response to James_B

‎20-11-2020 08:36 PM

I have already reached out to the Apple Support and they didn't solve the problem and they told me to contact the EE instead to check. I live in student accommodation as the wifi is public. The AI speakers didn't support my wifi. They recommended me to have private one. That's why I bought mini wifi device because I found out smart devices are working well with that in some youtube videos and the wifi will remain private as I use my own SIM. That is what I thought. It didn't work for me either. I will be very happy if I know how to solve the problem. But, I don't know what to do now. 

 

Many thanks for your help and patience!

 

Hein

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chistery
EE Community Star
EE Community Star
In response to Hein

‎20-11-2020 08:46 PM

@Hein Is your iPhone connected to your mini wifi device as well when you set it up?

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Hein
Contributor
Contributor
In response to chistery

‎20-11-2020 08:48 PM

Yes, all the devices are working except HomePod mini. It showed "The wifi is incompatible" 

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James_B
EE Community Manager
EE Community Manager
In response to Hein

‎21-11-2020 09:36 AM

Hi @Hein,

 

Does the error message give you any additional information as to why the network is incompatible?

 

Thanks

 

James

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Hein
Contributor
Contributor
In response to James_B

‎21-11-2020 04:48 PM

Thats all.

The information is :

Wifi Incompatible 

"The current Wi-Fi network from this iPhone cannot be used to set up your HomePod"

The apple support told me that the wifi has weaker internet speed to connect HomePod mini. 

 

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Christopher_G
EE Community Support Team
In response to Hein

‎22-11-2020 09:30 AM

What kind of speeds do you get with the router, @Hein?

 

Is your HomePod within range when you're trying to connect? Have you been able to connect your HomePod to any other wireless networks?


Chris

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