Can't upgrade, but contract ended
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07-06-2020 09:16 AM
I have 2 contracts with EE; mine and fiance's. I just upgraded fiance's - no issue.
Mine says the contract run from August 2017-2019, so should be more than long enough ago to upgrade, but currently says "You are not able to upgrade at this time". I was able to pick mine as an option to upgrade when I was doing fiance's, but that's changed.
Is this because I've only just upgraded fiance's? I don't see why that should affect my other contract. No monies owed, always paid on time.
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07-06-2020 10:42 AM
Good Morning @Lounomeat.
Thanks for coming to the community.
When did you upgrade your fiances' phone?
What reports back when you text UP to 150?
Speak soon,
Katie 🙂
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07-06-2020 01:34 PM
Hi Katie,
It says I'm eligible to upgrade when I text UP to 150.
I upgraded my fiance's phone on Friday.
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07-06-2020 02:00 PM
Thanks for getting back to me @Lounomeat.
It should not cause an issue if one line has been upgraded.
I have sent you a private message, please take a look when you have a moment.
Katie 🙂
