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Can’t track my order

joelazevedont
Explorer

‎27-09-2019 07:10 AM - last edited on ‎27-09-2019 08:25 AM by EE Community Moderator

I upgraded my iphone on the 19 of September, I received a confirmation email from EE but when I go to track my order, it comes up with sorry can’t show your details at the moment. 

xkoxxxxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎27-09-2019 08:24 AM

Hi @joelazevedont 

 

You will need to speak to EE CS on 150 if tracking isn't working.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎27-09-2019 10:45 AM

Hi @joelazevedont,

 

Welcome to the EE Community. 🙂

 

Which model did you order?

 

Thanks

 

James

0 Helpful
joelazevedont
Explorer
In response to James_B

‎27-09-2019 04:14 PM

It’s an iPhone 11 Pro Max 256gb

0 Helpful
Leanne_T
EE Community Support Team
In response to joelazevedont

‎27-09-2019 05:20 PM - edited ‎27-09-2019 05:21 PM

Hi there @joelazevedont 

 

Thanks for confirming.

 

If you get in touch with our Mobile Care team on 150, they will be able to check the order for you and make sure the reference is correct for the online order tracker.

 

Thanks.

 

Leanne.

0 Helpful