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Can't receive texts or calls, but send and make sure them

JG26
Visitor

‎20-05-2020 02:23 PM

Recently went to EE from Giffgaff, transferred my number using a pac code. In the my EE app the number has changed to my old Giffgaff number, I can make texts and calls and they say they come from my old number, however people can't make calls to me or send texts. It's been at least a day since the transfer was complete. 

 

Any help would be appreciated

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎20-05-2020 03:30 PM - edited ‎20-05-2020 03:32 PM

Hello @JG26 ,

 

Welcome to the community,

 

I would suggest giving it another day, as it may not have completed yet, but you could also ring customer service and see if you can find out why it has not changed yet.

 

Also have you tried rebooting your phone to see if that makes a difference and sorts things out? That is something you can do, as that should then sort things out, with luck.

 

You do realise that using a PAC code is for moving your number to the new network, ie Giff Gaff to EE, so it would show your number you had from Giff Gaff.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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