Can’t receive or send texts after porting number

[Saint1885]

Hi,
I have recently ported a number to EE. The new phone will make and receive calls on the new number but not send/receive texts. I have followed instructions in other posts about turning imessage/FaceTime off and signing out etc... 

Is there any way to force the phone to find the new number for messages? Can’t seem to get in touch with ee either! Thanks 

[Leanne_T]

Hi @Saint1885

Welcome to the community.

If you go to Settings > Messages > Send & Receive, does the correct number show?

Thanks 🙂

Leanne.

[Saint1885]

Hi Leanne,

No - the original phone number shows and not the ported one. It’s odd, as I can still call the phone using the ported number. 

Thanks for your help 

[Leanne_T]

Hi @Saint1885

Thanks for coming back to me.

Have you tried resetting the network settings?

When did your number transfer?

Leanne.