eSim

[Stefano97]

Hi, is it possible to have an eSim or convert my current physical sim into an eSim?

[Chris_B]

@Stefano97   Only providing your device supports eSim. You need to request a QR code if it does from customer services or book an appointment at your local EE store to obtain one. 

[Leanne_T]

Hi there @Stefano97

Welcome to the community.

You can find full details in our What is an eSIM? Help page.

Thanks 🙂

Leanne.

[Stefano97]

I have an iPhone 11 Pro Max. How do I contact customer service for eSim?

[Leanne_T]

Hi @Stefano97

You can call us on 150, or you can order an eSIM within your My EE account.

Leanne 🙂

[Stefano97]

It says physical sim but I want the eSim

[Leanne_T]

Hi @Stefano97

If the option is not showing, please give us a call on 150 🙂

Leanne.