Can't log in to my EE account

Val1000
Explorer

‎22-09-2019 12:53 PM

Hi!
 
 
Can't log in to my EE account from Friday 20.09.2019......
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3 REPLIES 3
Katie_B
EE Community Support Team

‎22-09-2019 02:25 PM

Good Afternoon @Val1000. 

 

Thanks for coming to the community. 

 

Does this happen on both your My EE App and your My EE Online?

 

What error message is given?

 

Speak shortly, 

 

Katie 🙂

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Val1000
Explorer
In response to Katie_B

‎24-09-2019 11:05 AM

 

 

Yes, it’s happened on all my devices- laptop, phone, tablet. I was changing password, it’s doesn’t helped.

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Katie_B
EE Community Support Team
In response to Val1000

‎24-09-2019 11:09 AM

Thanks for confirming this @Val1000.

 

I would recommend reporting this to our technical care team who can complete a full diagnostic. 

 

Katie 🙂

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