Can't get EE call centre to unlock my Huawei B525s-23a

[winniechad]

i've rang EE three times now to get them to unlock my Huawei B525s-23a mobile broadband router . I get a different answer each time i ring ranging from "it can't be done"

to "i'll contact the relevant dept and they will be in touch" which obviously hasn't happened. I believe legally EE have to supply an unlock code for a charge if you are in contract and not in arrears and i've seen other posts where they have been successful in getting the unlock code. 

Any help on a way forwards would help

THANKS

Winniechad

[Leanne_T]

Hi @Dawpor

Thanks for coming to the community. 

If you no longer have the mobile number for the device, please give us a call and our Mobile Care team will help you with the unlocking request 🙂

Thanks. 

Leanne.