Can someone change my NGA profile please

[samperry209]

Hi there,

I am wondering if anyone can help, I would like my NGA profile to be on Speed from Standard. I have a stable connection and no drop outs now?

Here are my stats.

Product code:Smart Router DX

Serial number:+EEH002+2046005781

Firmware version:v0.04.01.05202-EE

Firmware updated:unknown

Board version:R01

GUI version:1.1 28_11_2019

DSL uptime:3 days,23 Hours01 Mins19 Secs

Data rate:17.554 Mbps / 62.303 Mbps

Maximum data rate:17.547 Mbps / 63.363 Mbps

Noise margin:5.9 / 6.1

Line attenuation:9.9 / 16.2

Signal attenuation:9.9 / 18.3

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:7.6 GB Uploaded / 310.1 GB Downloaded

Broadband username:readytoconnect@fs

2.4 GHz wireless network name:EE-8TA17C

2.4 GHz wireless channel:Smart (Channel11)

5 GHz wireless network name:EE-8TA17C

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:60:8D:26:24:DF:BE

Software variant:-

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[samperry209]

Hi There,

Below are the results.

Telephone Number 01730XXXXXX on Exchange MIDHURST is served by Cabinet 12

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 

VDSL Range B (Impacted) 

80	63.3	20	18.6	56.5	Available	Available	--
80	59.3	20	16.9	49	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 11	--	9 to 13.5	Available	Available	Yes
Up to 11	Up to 1	9 to 13.5	Available	Available	Yes
Up to 8	--	7 to 8	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

54.99	15.31
19	1.25
2021-05-28	2021-04-17

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

N

--

--

24-05-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

[XRaySpeX]

You are already getting almost the top of your expected speeds. You're never going to get much faster. So you must already be on a Speed profile.

[samperry209]

Nah I called tech yesterday he said I was on Standard. My line can definitely go faster, My next door neighbour getting 78 meg.

[XRaySpeX]

Your Maximum data rate is 63.3 Meg which is in accordance with the BTw estimate.

Doesn't seem much point in profiles that only differ by 1 Meg.

[pip11]

@samperry209That is merely your opinion, the facts state otherwise.

[samperry209]

Okay fine. BT checker is wrong. 

[pip11]

I wasn't referring to the BT checker but to your hub stats.

[samperry209]

Okay well I found out the BT guy who was here last week did a lift and shift so I will just wait for DLM to do its thing.

Thanks