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Apple Watch plan first bill higher and the others ? Web site no clear

Danyelle
Investigator
Investigator

‎16-06-2021 11:09 PM

my account is 20.24 per mds 80 gigs unlimited calls and sms. however I bought an apple watch and the account was to come 20.24 + 30 from the watch plan. But it came 70 pounds. An assigned number came as well. I don't know what's going on but I thought I could use the internet on the phone I've already paid for... can someone explain to me why that extra 20 pounds came? Can I cancel those 20 pounds? i just want to pay the watch plan £30+ the plan i already have £20.24. I went to see the bill but it is not clear and even when I made the plan it was not clear to me. Thanks

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎17-06-2021 08:18 AM

@Danyelle  The watch has its own data allowance and doesn’t use your phone data.  You’ll have to speak with customer services about the extra payment. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.