Can not top up my account neither with credit card nor via Ding.

freskov
Explorer

‎22-03-2021 10:10 AM

Hi, everybody. 

I have an EE sim card for a couple of years & use it while travelling around EU & UK. 

I'm normally reside in Russia. 

Get used to top my credit with Ding services, but it doesn't work now. 

It also impossible to top up with my credit card (mastercard issued by russian bank), even if I'm enetering my fellow's UK address. 

System says that payment is done, but nothing happens (no top up, no confirmation by email, no sms).

What I'm doing wrong? 

Many thanks in advance!)

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎22-03-2021 11:52 AM

You can't top-up using a non-UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
freskov
Explorer
In response to XRaySpeX

‎22-03-2021 01:21 PM

Thanks for the input. Noted. 

Any thoughts how to do the top up?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to freskov

‎22-03-2021 01:28 PM

Not from outside UK. While in UK:

  1. Buy a top-up voucher in a shop.
  2. Top-up at a top-up shop.
  3. Use an ATM if it offers top-ups to non-UK cards.

How can I top up my phone?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful