Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Can i get my old phone number back

sshar1
Explorer

‎19-08-2020 01:17 PM

hello I wanted to know if i can get my old ee phone number back which i changed 2 months ago i am with voxi right now and i dont really like it. this number is originally ee before i transferred to giffgaff then voxi. i need this number to access accounts associated with it. i tried with voxi but they said they cant because its deactivated. I have proof that this was my phone number if that helps aswell. Is it possible to get it back?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎19-08-2020 01:45 PM

@sshar1   No it’s not possible. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
sshar1
Explorer
In response to Chris_B

‎19-08-2020 01:48 PM

oh ok do you know how long it takes for ee to reassign a phone number?

 

0 Helpful
Katie_B
EE Community Support Team
In response to sshar1

‎19-08-2020 03:34 PM

Hi @sshar1. 

 

If the number has been ported out and moved to another network then disconnected I would recommend checking their process. 

 

Katie 🙂

0 Helpful
sshar1
Explorer
In response to Katie_B

‎19-08-2020 03:40 PM

Its voxi run by vodafone but i thought the number would go back to the original carrier

0 Helpful
Katie_B
EE Community Support Team
In response to sshar1

‎19-08-2020 03:42 PM

Hi @sshar1. 

 

If this number has been disconnected we are unable to reassign this back. 

 

Katie 🙂

0 Helpful