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Can I gift data if I don’t have phone signal but I have WiFi?

Gra27
Investigator
Investigator

‎01-05-2021 08:38 PM

Can I gift data if I don’t have phone signal but I have WiFi?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-05-2021 08:48 PM

Yes, you don't need to use your phone to gift data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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0 Helpful
Gra27
Investigator
Investigator
In response to XRaySpeX

‎01-05-2021 09:29 PM

That’s what I thought as I logged into my EE account through WiFi (no phone signal) and gifted data to my sons phone which it acknowledged yet he’s still showing no data. 

I contacted EE and they said my phone needs to be connected to EE network with phone signal in order to do it. 

Yet my online EE account has let me do the data transfer. 🤷‍♂️

 

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Gra27

‎01-05-2021 11:09 PM - edited ‎01-05-2021 11:11 PM

If you login or go on the App, then go to / Family Usage / See Everyone you will see who's got what and what's left Data wise.

0 Helpful
Gra27
Investigator
Investigator
In response to EssexBoyEE

‎02-05-2021 03:20 AM

Many thanks for your reply. 

Just logged in to my EE account and it still shows the data that I gifted to my son and of course it’s reduced my data by that amount but my sons phone hasn’t received it. 

EE still saying nothing will happen until I get UK EE network on my phone. 

in 2021 I can’t believe that I can’t transfer data via logging into my EE account on a computer and doing it over WiFi. Otherwise why would my account show that the data has been transferred. 

Come on EE, you can do better than this. 

0 Helpful