Calls from Amazon Echo

[Boozyboys]

Hi there,

I’ve linked my EE account to my Amazon Echo so I can receive calls on it, but it seems that this has forced any outgoing calls made from the Echo to also be through the EE network. Before I linked, I could make calls from the Echo anyway without charge and without using any EE minutes. How can I make calls from my Echo without using the linked EE account?

I’m thinking that if this is not possible, then it’s better to unlink EE; being able to receive calls on my Echo is not enough of a benefit to waste my EE minutes when Amazon connects me for free.

Thanks

[Mustrum]

Are you connected to the Echo via Bluetooth when making the calls?

If you drop the connection to the phone, it should then make calls via Wi-Fi. 

[Boozyboys]

No, I’m connected through the communication settings in the Alexa app. It’s a formal link between my Alexa account and EE account. My mobile handset doesn’t play any role in the calls.

[Mustrum · Accepted solution]

Ah OK, then in Communications there is a setting for Calling Preference - I don't have an option to change it as I don't have my phone account linked - but you may have?

[Boozyboys]

Aha, brilliant! Thank you, there is an option there to prioritise how calls are made. I have now switched that to “Alexa Communications”, so that calls are made via Alexa rather than through EE. Once again I can call my friends in the US without facing hefty EE international call charges. It’s a shame this isn’t made clear in the EE setup instructions. Thanks again

[Mustrum]

Great, glad you are sorted and I could help.

I did not realise EE had instructions for setting it up. A bit like letting it auto buy from Amazon, not sure I am ready to trust these things!!