Calls from Amazon Echo
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07-08-2021 01:46 PM
Hi there,
I’ve linked my EE account to my Amazon Echo so I can receive calls on it, but it seems that this has forced any outgoing calls made from the Echo to also be through the EE network. Before I linked, I could make calls from the Echo anyway without charge and without using any EE minutes. How can I make calls from my Echo without using the linked EE account?
I’m thinking that if this is not possible, then it’s better to unlink EE; being able to receive calls on my Echo is not enough of a benefit to waste my EE minutes when Amazon connects me for free.
Thanks
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07-08-2021 05:36 PM
Ah OK, then in Communications there is a setting for Calling Preference - I don't have an option to change it as I don't have my phone account linked - but you may have?
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07-08-2021 04:45 PM
Are you connected to the Echo via Bluetooth when making the calls?
If you drop the connection to the phone, it should then make calls via Wi-Fi.
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07-08-2021 05:25 PM
No, I’m connected through the communication settings in the Alexa app. It’s a formal link between my Alexa account and EE account. My mobile handset doesn’t play any role in the calls.
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07-08-2021 05:36 PM
Ah OK, then in Communications there is a setting for Calling Preference - I don't have an option to change it as I don't have my phone account linked - but you may have?
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07-08-2021 05:54 PM
Aha, brilliant! Thank you, there is an option there to prioritise how calls are made. I have now switched that to “Alexa Communications”, so that calls are made via Alexa rather than through EE. Once again I can call my friends in the US without facing hefty EE international call charges. It’s a shame this isn’t made clear in the EE setup instructions. Thanks again
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07-08-2021 06:11 PM
Great, glad you are sorted and I could help.
I did not realise EE had instructions for setting it up. A bit like letting it auto buy from Amazon, not sure I am ready to trust these things!!
