Call from EE re BT Broadband

Jkdchelsea
Investigator
Investigator

‎12-05-2021 09:18 PM

I got a call from EE who seemed legit. I want to move my broadband from EE to BT.

 

They said they could do this now as was same company?

 

is this a scam?

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎12-05-2021 09:34 PM

Depends if they were who they say they were. Better for you to call CS yourself & ask to be moved to BT BB.

 

EE do offer it on their BB shop page: https://shop.ee.co.uk/broadband

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jkdchelsea
Investigator
Investigator
In response to XRaySpeX

‎12-05-2021 09:50 PM

Can EE do this now without me being charged a cancellation fee?

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XRaySpeX
EE Community Star
EE Community Star
In response to Jkdchelsea

‎12-05-2021 09:57 PM

You'll have to ask them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee
In response to Jkdchelsea

‎13-05-2021 08:08 AM

Hi @Jkdchelsea.

 

Welcome to the community.

 

If you can get in touch with our Customer Care team, they will be able to help you further.

 

Jon

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