Broken phone on Sim only day but due upgrade on iPad

Lauraneave8
Explorer

‎25-04-2020 12:40 PM

I have sim only deal on my phone but it’s turn off and won’t turn back on and don’t no y

can I cancel my sim only deal?

i have an iPad that is due and upgrade.

I wasn’t going to upgrade it but if I can and get a phone instead I will can anyone help? 

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4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎25-04-2020 12:42 PM

How long have you had the sim only deal for?

 

After 6 months you can upgrade to a phone contract.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Lauraneave8
Explorer
In response to BrendonH

‎25-04-2020 12:44 PM

Oh really I didn’t know that I have had it since aug/sep

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BrendonH
Community Hero
Community Hero
In response to Lauraneave8

‎25-04-2020 12:47 PM

Then you'll be able to upgrade to a phone contract. Should also be £20 off the upfront fee as well I believe but don't quote me on that.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Leanne_T
EE Community Support Team
In response to BrendonH

‎25-04-2020 01:01 PM

Afternoon @Lauraneave8

 

Thanks for coming to the community.

 

If you get in touch with our Mobile Care team on 150, they will go through everything with you and help you upgrade 🙂

 

Thanks.

 

Leanne.

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