Brodband disconected

[Peter179]

Hi, for the last 3 days my broadband connection is disconnecting the internet, interestingly it may disconnect several times during these hours only from 8:30 am to 2:30 pm to 3:00 pm after that time it works normally

[XRaySpeX]

I don't suppose you noticed the speeds while it was fine?

[Peter179]

I didn’t check the speed when everything was fine. The internet wouldn’t disconnect and I was able to watch movies in HD online without it buffering. 

[Peter179]

Hello, I still have the same problem with the internet, last month everything was perfect speed over 50mbps since last night the problem is back I'm desperate to end the contract with EE because you are doing nothing with my problem

[XRaySpeX]

What are your router stats now & how is the QLT?

[Peter179]

Now it is brilliant

[XRaySpeX]

No, not that page!

What is brilliant?

[Peter179]

hello,I have a problem with my internet speed, it's very slow my tariff is Fiber plus broadband and my speed is max 8mb / s, I contacted technical service a week ago and still nothing has changed.

[James_B]

Hi @Peter179,

I'm sorry to hear you are experiencing slow speeds. What were you advised when you called?

James

[XRaySpeX]

@Peter179 : Don't just tell us it's slow. Let's have some facts.

Please provide again the info I requested in my original reply to your OP as it is of now.

[Peter179]

speed from the router