Brodband disconected

[Peter179]

Hi, for the last 3 days my broadband connection is disconnecting the internet, interestingly it may disconnect several times during these hours only from 8:30 am to 2:30 pm to 3:00 pm after that time it works normally

[Peter179]

hello it's again me with the same problem as described above my home brodband after some time start to disconnect the connection, if it continues then i will end the contract with EE

[XRaySpeX]

Please provide again the info I requested in my original reply to your OP as it is now.

[Peter179]

https://www.thinkbroadband.com/speedtest/1608651387897066255          

Cabinet 6

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean)

VDSL Range B (Impacted)

67.3	51.5	20	15	46.5	Available	Available
66	47.5	20	12.9	40	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 12	--	7 to 17	Available
Up to 12	Up to 1	7 to 17	Available
Up to 6.5	--	5.5 to 8	Available
2	--	--	Available
2	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

[Peter179]

[XRaySpeX]

You are still or again on a banded profile at the top of the up to 40 Meg band of these VDSL Banded Profiles. Has it been much faster between last time & now?

How's the BT QLT this time?

[Peter179]

Hello, 

The quality line is the same as before without any noise. When will everything go back to normal? Is there anything you can do or do we still have to wait? 

---

[XRaySpeX]

Wait! You haven't said how the line was in between & what happened last time..

[Peter179]

Last time I had the same problems like last time. The internet kept going off and I checked the line quality by home phone. It is said in the messages above. 

[XRaySpeX]

But how was it fixed & what was it like afterwards? You haven't told us. 

[Peter179]

i don't know how it was fixed, it just started working and it was fine about a month and now the problem is back again