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Late bill disconection

Diana85
Explorer

How long does it take for my broadband to teconnect after paying a late bill on a Saturday. I had been in touch to notify the payment be late due to an issue with wages. Paid this morning and still no conection. I need it on asap as i work from home. And cant seem to get through to anyone now. It shows on my online account as a cleared paid payment.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Diana85   It can take up to 24 hours to reconnect.  It’s not just like flicking a switch as it has to filter through the system and then via the network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Oh alright  thanks for letting me know. I thought it was just a case of removing a block or something lol. Thanks again