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Boku

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MS04
Investigator
Investigator

‎19-01-2019 02:45 PM

So I am FURIOUS. I have been fraudulently charged nearly £400 by EE OVER MY BILLby EE for 3rd party services I have NEVER requested or received by BOKU. This is DISGUSTING as after over an hour on the phone to EE customer services, there’s nothing they are prepared to do to help me. Contacted Boku and they’ve been less than helpful.

EE happily pay 3rd parties and bill me for something I knew NOTHING about. My contract with EE. This is not how to treat customers. Surely EE SHOULD CONTACT CUSTOMERS before they pay 3rd parties. Anyone know how I can get my money back?

Already put stop on all phones now for 3rd party sellers.

EE must be getting some financial incentive to allow this to happen. 

30 REPLIES 30
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BrendonH
Community Hero
Community Hero
In response to BrendonH

‎24-09-2021 02:34 PM

There is nothing EE can do to help you here. You need to contact Boku directly.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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