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Big home phone bill

uvmarieae
Explorer

‎17-05-2021 09:17 PM

Hello. I've been charged an extortionate amount for a call from my landline to another at the weekend when this should be free? Cost about another £15 and cant understand why as this should be free. Please help!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-05-2021 09:22 PM

@uvmarieae   Was that other number a premium rate number ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
uvmarieae
Explorer
In response to Chris_B

‎17-05-2021 10:30 PM

No, just a normal landline in London 🤷‍♀️

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2021 11:19 PM - edited ‎17-05-2021 11:22 PM

@uvmarieae : What were the 1st 6 digits of the no. you called? Was there a "Charge Band" against the charge in your bill?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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