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Backorder 12 pro max

Antmills
Investigator
Investigator

Hi EE 

 

I made an order 2 weeks ago for a iPhone 12 Pro max, the gent who sold me the phone said it would be with me on the 18th. This was perfect as its my birthday. The phone from what I can see isn't even on the country. I just wondering have you got a date on when this phone will land?

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Antmills   That’s going to depend upon on how many others are in the queue before you who are still waiting on the same model type that you ordered.   Apple have a parts issue because of the current situation so waiting times for these devices is longer than usual.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @Antmills,

 

Welcome to the EE Community. 🙂

 

Which colour and memory size did you order?

 

Thanks

 

James

Silver with 128gb

Jaderyle
Investigator
Investigator

I’ve been waiting since the 6th of November for mine... still not here... o2 have them in stock for next day delivery I’m cancelling my order tonight with EE and going elsewhere 

James_B
EE Community Manager
EE Community Manager

What was the date of your order @Antmills?

 

James

It was 8th December

kind regards

Tony Mills
James_B
EE Community Manager
EE Community Manager

Hi @Antmills,

 

The delivery guidance when you placed your order was dispatch within 28 days.

 

Hope this helps.

 

James