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01-06-2021 02:26 PM
Has anyone else used this type of extender with their EE smart hub? I have connected it but am getting "connected no internet" on my android and phone. Is it incompatible?
01-06-2021 04:23 PM
Hi @rjhinde,
Welcome to the EE Community. 🙂
Are you only having this issue with your Android phone or all connected devices?
James
01-06-2021 05:38 PM
All connected devices - or rather all devices that have attempted to connect which include:
- an iphone
- an android phone
- an android tablet
- an ipad
- a Dell laptop
Doesn't work with any of them
01-06-2021 05:42 PM
01-06-2021 05:48 PM
Yes
I have tried the WPS route and then done a factory reset and tried with the non WPS route.
The latter route appeared to work in that it is shown as an available wifi network and is shown as connected to the hub on the hub manager, but there is no internet connection on any of the devices once logged into the wifi via the extender
01-06-2021 06:14 PM - edited 01-06-2021 06:15 PM
Hi @rjhinde,
Is everything still working when connected directly to the Smart Hub?
Have you tried rebooting your Smart Hub and reconnecting?
James
01-06-2021 06:22 PM
Yes, the smart hub works fine with everything - we just want access in the kitchen!
I will try logging the smart hub off and on again when everyone has logged off
01-06-2021 06:23 PM
02-06-2021 12:00 PM
Restarting the home hub hasn't helped. I will try calling the BT product helpine
02-06-2021 12:28 PM