BT Sport Error VC019

Glovepup
Explorer

‎02-10-2021 12:30 PM - edited ‎02-10-2021 12:38 PM

Worked fine last weekend over wireless, device checker gave me an error so I connected via Ethernet and still unable to stream any 4K/UHD content and I don't know why. 

All HD Streams are fine, I get Error VC019 when trying to stream 4K. 

Tried restarting the router, my Android TV Device and tried via Ethernet. Checker now gives me all green ticks but as it worked last weekend I don't know why it no longer would. Also tried deleting the BT Sport app and reinstalling. 

HDR Streams work fine on my mobile, hopefully someone can assist me, thanks. 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎02-10-2021 02:38 PM

Hi @Glovepup

 

Welcome to the community. 

 

If you get in touch with our Tech Gurus on 150, they will get this looked into and help you with your BT Sport. 

 

Let me know how you get on 🙂

 

Leanne.

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Northerner
EE Community Star
EE Community Star

‎02-10-2021 02:45 PM

Hi @Glovepup 

 

Have you restarted the app a few times? 

 

That error code is generic and doesn't really refer to anything specific on the BT Sport's app 

 

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

 

Thanks



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Glovepup
Explorer
In response to Northerner

‎16-10-2021 12:04 PM

Yes quite a few times, even restarted the device. The error code as you say doesn't really mean anything, strange is it had been working without issues. 

 

Again today I'm only getting HD to work. 

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