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Bt sport logging problems.

Jajo1
Investigator
Investigator

‎16-09-2021 03:28 PM

Upgraded phone on 14th Sept.with Bt sport as benefit. Received link by text and registered.Downloaded the app and tried to log in but error ID300 say can't find bt account. Tried phoning 150 but the choices don't cover queries and was just sent a text about bt sport which was useless. Was told would receive activation email but could take 24 hrs  but  not received anything. Can you help please?

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎16-09-2021 03:48 PM

@Jajo1  The ID003 error is an account Association error.   Have you had a look at THIS  ?  Have you tried using the link within that webpage ?  

0 Helpful
Jajo1
Investigator
Investigator
In response to Chris_B

‎16-09-2021 04:29 PM

Yes,I went on the website and changed password to make sure I used the right one.Then I tried log in on the app but that's when it said they couldn't find the account.

0 Helpful
Christopher_G
EE Community Support Team
In response to Jajo1

‎17-09-2021 07:56 AM

Hi @Jajo1

 

Welcome to the community.

 

If you follow the options for technical support on 150, someone should be able to help you with this.

 

Let us know how you get on.


Chris

Jajo1
Investigator
Investigator
In response to Christopher_G

‎18-09-2021 07:44 PM

Thank you. Contacted Tech Support and it took a while but it is now OK.

0 Helpful
Jon_K
Former EE Employee
In response to Jajo1

‎19-09-2021 08:33 AM

Thanks for letting us know you got this sorted, @Jajo1 🙂

0 Helpful