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Apple watch 6 cellular not connecting to emails

shrc80
Explorer

‎10-08-2021 12:51 PM

Hi, I have an Apple Watch series 6 cellular and have purchased the cellular plan from EE on setting up the watch.  I can make calls without being connected to my iPhone but when checking emails it says that there is no connection available.  I have checked the settings via the watch app on my phone and all is set as it should be I think- has anyone else had the same issues please/have any advice?  Thanks

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-08-2021 01:45 PM

@shrc80  In the watch app go to mail and make sure you have the word ON next to your email account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
shrc80
Explorer
In response to Chris_B

‎10-08-2021 02:30 PM

Hi, I don't have an ON anywhere- when I click the mail icon in the watch
app is takes me to the next menu where 'mirror my phone' is checked
0 Helpful
Christopher_B
EE Employee
In response to shrc80

‎10-08-2021 04:32 PM

Hi @shrc80

 

I hope you're well and having a brilliant day, are you up to much or is it a chilled one? 

 

Can I just check, do you have the latest software downloads on your watch and phone?

 

Thanks 

 

Chris