Apple music add on error

[Clair99]

Hi.

I texted 150, downloaded apple music app on my Samsung and then selected the box that said it is an ee subscription. I then added my details to the page (password, name DOB) then when I click continue I just get a small error at the top of the screen with a link to apple.

I've uninstalled and reinstalled and the same thing happens. 

Checked on my ee account and it says the subscription is active.

How can I get it up and running? 

Please help! 

[Clair99]

Yes I feel the same. I contacted apple and they just directed me to standard 'how to' guides. Not helpful at all. Hopefully ee will help us find a solution 

[Katie_B]

Hello @Clair99. 

What information was provided by Apple?

Katie.

[Clair99]

Hi Katie
They said

o create a new Apple ID, see this article:

https://support.apple.com/HT204316

Then you need to link your EE subscription referring this article:

https://support.apple.com/HT206984

[Katie_B]

Hi @Clair99. 

If the guides provided are not helping regarding setting up your subscription I would recommend getting back in touch and letting Apple know. 

Katie 🙂

[Clair99]

OK I will, but are you not able to help from your end? 

[Katie_B]

Hi @Clair99. 

I am unable to look into Apple ID issues. 

Please let me know what the outcome of your next call is. 

Katie 🙂

[Clair99 · Accepted solution]

Solved this with the help of another user @Jake1717 

Don't create an apple id through the link on the phone create one elsewhere with your email address, then go back onto your phone, choose i have an id and log in with this one that has just been created.