Apple music add on error

[Clair99]

Hi.

I texted 150, downloaded apple music app on my Samsung and then selected the box that said it is an ee subscription. I then added my details to the page (password, name DOB) then when I click continue I just get a small error at the top of the screen with a link to apple.

I've uninstalled and reinstalled and the same thing happens. 

Checked on my ee account and it says the subscription is active.

How can I get it up and running? 

Please help! 

[James_B]

Hi @Clair99,

Welcome to the EE Community. 🙂

What is the link in the error message?

Thanks

James

[Clair99]

Hi James here is a screen shot.

Many thanks 

[James_B]

Thanks @Clair99

Have you contacted Apple support to see if they can help?

James

[Clair99]

No, I don't even know where to start with that. I was hoping ee could help.

[James_B]

Hi @Clair99,

Are there any additional messages when you tap continue, or just the message to contact Apple support?

James

[Clair99]

Hi,

Just that message at the top. Nothing else. 

Thanks

[James_B]

Does it highlight a particular field as being incorrect @Clair99?

James

[Clair99]

No, nothing. Hopefully you can see in the screen shot there are no obvious errors.

[WilcoxFamily]

I'm having exactly the same issue, however Apple are blaming EE so far poor customer service from Apple.