STILL no update received from EE directly, nearly a week after I was told I'd get the watch. So once again I decided to look for myself online, and I now have a delivery date of 12-16 Nov. So that's nearly a month away (assuming THAT's accurate).
I'll say this again, in case anyone from EE is actually reading these....WHERE IS THE COMMUNICATION? I fully get that they are dependent on what Apple give, but do EE also tell Apple how many they think they'll need? Did they massively underestimate and order too few from them? Did they do everything right, but have been let down by Apple, who in turn are struggling with components and meeting orders? As I said before, what separates the A* companies from the rest is their ability to adapt, rise above issues, and to keep their customers informed. It's much worse to be told one thing, it not be realised but then with almost no communication, like they're burying their head in the sand.
It's possible that EE themselves didn't know there would be a stock issue on pre-order day, and so the poor guys on the phones weren't to know and relied instead on what their own systems told them. However, it's also the case that they've pushed the Apple Watch since 2015, and they're a technology company that have dealt with Apple for many years. They've also had another Apple launch just a few weeks before, which had something approaching the same kind of issues with stock. Taking that experience on board, what should have happened when I ordered, assuming that the stock issues became known AFTERWARDS, is the occasional email or text to say that they are still working with Apple to complete orders, but for <<the actual reason>> they have struggled to meet the demand, and that they're doing all they can. Some may say that's too much and they have a lot of customers, but they also have automated systems and they're a telecoms company!! Since my order now at least has a projected date for delivery, the least I should expect is not to have to constantly look it up in case things have changed.
I've never had an issue with EE before, or certainly not since the jet black iPhone 8 debacle, though again I think that was a supply issue because of the coating. Whatever the reason for these issues, and regardless of whether it's actually EE's fault, these last couple of months have left a bad taste.
