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Apple Watch Data - added manually

loz4321
Explorer

‎16-03-2021 08:17 PM

Hi,

 

I couldn’t added data to my new Apple Watch 6 via the watch app so I called 150 and an advisor added it manually on Monday morning. It’s now Tuesday night and still no data on my watch.

 

I messaged chat on the site today and they basically just told me to repair my watch and turn it off and on again. 

Multiple attempts at this later.... still no data and it’s obviously been longer than 24 hours now.

 

Anyone had this issue and know how it’s fixed? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-03-2021 08:49 PM

@loz4321   Make sure WiFi is switched off on your phone.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
loz4321
Explorer
In response to Chris_B

‎17-03-2021 08:20 PM

Thanks but I found out today they have added the wrong plan to my account. They haven’t fixed this yet... been waiting for a call back since 10am. 

0 Helpful