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Apple TV remote not working

Eyoung
Explorer

‎07-04-2021 07:21 PM

My apple 4k remote is not connecting. I have charged it but it's not charging, usually has a pop up. I have unplugged the box, switched on again. I have tried to pair the remote again. I have also tried clicking all the buttons to remove any dirt trapped underneath. Nothing has worked. Called 150 but nothing for TV support. How to I request a new remote?

0 Helpful
4 REPLIES 4
Colstalex
Skilled Contributor
Skilled Contributor

‎07-04-2021 07:39 PM

How old is the Apple TV, calling Apple maybe a better bet?

0 Helpful
Eyoung
Explorer
In response to Colstalex

‎07-04-2021 09:21 PM

I got it through ee , part of broad band and TV deal, march 2019, as they discontinued the ee TV box.

0 Helpful
Jon_K
Former EE Employee
In response to Eyoung

‎08-04-2021 08:19 AM

Hi @Eyoung.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team about this.

 

If you follow the options to speak with our Tech Team, they will be able to assist you.

 

Jon

0 Helpful
Colstalex
Skilled Contributor
Skilled Contributor

‎08-04-2021 01:06 PM

You can buy replacement ones on Amazon for £7-8 maybe not Apple branded but should work. It maybe the quickest route for you, getting someone to give you a free replacement after 2 years maybe a struggle.

0 Helpful