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Unable to unlock my replacement iPhone which is locked to EE

Firuza
Explorer

‎24-10-2021 12:32 PM

Hi, I am trying to get my replacement iPhone unlocked for over a month now and every time i call EE, i get told the same thing, they are raising a priority request but still have not heard anything back at all! 
I brought the iPhone 11 from EE on a contract in 2019but the face ID stopped working so i toke it to Apple and got it replaced. I have contacted Apple who keep telling me to contact EE but i al having no luck at all!! 

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎24-10-2021 02:33 PM

Hello @Firuza ,

 

Welcome to the community,

 

The IPhone should have been automatically unlocked after 18 months. Have you tried a sim card from another network to see if it will work? Have you looked in settings, general and scrolled down to see if where it says Network Provider Lock it actually says locked to network or whether it has no sim restriction?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Firuza
Explorer
In response to Schockwave

‎24-10-2021 03:21 PM

I have tried everything, nothing is working and yes it does say sim locked.
0 Helpful
James_B
EE Community Support Team
In response to Firuza

‎24-10-2021 03:48 PM

Hi @Firuza,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to help with this if you get in touch.

 

Thanks

 

James