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14-05-2021 06:14 PM
Please help! Trying to use the app to connect to my phone but its asking me to plug the yellow lead in, I don't have a box to plug into. So, my question is, can the app control the WiFi access/ connection like my old BT did?
Solved! See the answer below or view the solution in context.
15-05-2021 01:28 PM
The EE Home app works only with EE's fixed BB Smart Hub & Smart Router routers. It will not work with any other routers. It is not intended for mobile routers.
14-05-2021 08:26 PM
Which app are you referring to? Which EE router do you have?
What WiFi access/ connection did the old BT app (?) control when you don't have some "box"?
15-05-2021 08:45 AM
Thanks for the reply. On the play store there is an ee home app, so you can control the WiFi. Its the 4g box (white I that makes a difference) with a sim, no need to wire in.
15-05-2021 11:40 AM
Hi @James236
Welcome to the community.
The EE Home app is for fixed line broadband help. What is it that you're trying to control?
Chris
15-05-2021 01:28 PM
The EE Home app works only with EE's fixed BB Smart Hub & Smart Router routers. It will not work with any other routers. It is not intended for mobile routers.
16-05-2021 10:17 AM
Thank you
16-05-2021 11:58 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.