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Camera

Tonyredpath
Investigator
Investigator

Hi, my camera does not reverse when I face time, so whoever can't see me just what ever my phone is facing, and the picture is now side ways, it also switches off when I want to take selfies I can still take photos and videos I've factory reset it and everything else 

10 REPLIES 10
Captgeneralmark
Prodigious Contributor
Prodigious Contributor

@Tonyredpath When you turn the camera on, there should be an icon of a camera with two arrows in a circle. Touch the icon and it will switch cameras. Always assuming, of course, that your phone has both forward and rearward facing cameras.

Yes, that's what doesn't work, it does not reverse for facetime and it switches camera off if I want to do a selfie 

Jon_K
Former EE Employee

Hi @Tonyredpath.

 

Welcome to the community.

 

What phone are you using?

 

Is the reverse camera symbol there, or is it not appearing at all?

 

Jon

Hi I'm using a huawei p30 lite and yes there's a reverse symbol on but just switches off when I want to take selfies and doesn't reverse when I face time 

Christopher_G
EE Community Support Team

Is it definitely Facetime that you're using, @Tonyredpath? That's an Apple service.

 

Since you're having this problem with multiple apps, I'd recommend backing up all of your information and restoring the phone to factory settings.

 

Chris

354-
Star Contributor
Star Contributor

What happens when the handset is in safe mode? Same result?

 

https://consumer.huawei.com/uk/support/content/en-gb00724973/

 

Hi Chris, I've done that but its still the same thanks 

Christopher_G
EE Community Support Team

Sorry @Tonyredpath, I've just seen that you already said that in your first post.

 

Did you get the phone from EE? Is it on contract or pay as you go?


Chris

Hi its from EE and on contract thanks