For up-to-date information and comments, search the EE Community or start a new topic. |
13-05-2021 08:50 PM
Hi, my camera does not reverse when I face time, so whoever can't see me just what ever my phone is facing, and the picture is now side ways, it also switches off when I want to take selfies I can still take photos and videos I've factory reset it and everything else
13-05-2021 09:06 PM
@Tonyredpath When you turn the camera on, there should be an icon of a camera with two arrows in a circle. Touch the icon and it will switch cameras. Always assuming, of course, that your phone has both forward and rearward facing cameras.
13-05-2021 09:17 PM
Yes, that's what doesn't work, it does not reverse for facetime and it switches camera off if I want to do a selfie
14-05-2021 07:54 AM
Hi @Tonyredpath.
Welcome to the community.
What phone are you using?
Is the reverse camera symbol there, or is it not appearing at all?
Jon
14-05-2021 08:08 PM
Hi I'm using a huawei p30 lite and yes there's a reverse symbol on but just switches off when I want to take selfies and doesn't reverse when I face time
15-05-2021 08:22 AM
Is it definitely Facetime that you're using, @Tonyredpath? That's an Apple service.
Since you're having this problem with multiple apps, I'd recommend backing up all of your information and restoring the phone to factory settings.
Chris
15-05-2021 12:27 PM
What happens when the handset is in safe mode? Same result?
https://consumer.huawei.com/uk/support/content/en-gb00724973/
15-05-2021 03:04 PM
Hi Chris, I've done that but its still the same thanks
16-05-2021 08:04 AM
Sorry @Tonyredpath, I've just seen that you already said that in your first post.
Did you get the phone from EE? Is it on contract or pay as you go?
Chris
16-05-2021 09:46 AM
Hi its from EE and on contract thanks