I am trying to control the amount of data that members of my family can use (currently one person is using 80%). I tried the FAQ section and it seems to say how that can be achieved but when I follow the instructions I find that the interface does not offer the option it says to use.
Hi, this is not related to a router. I am trying to control the data use on my family sharing because one of my family has used 80% of the allowance (100Gb!!!).
The person is using an Android device. I have looked into that but the issue with it is that they can change the settings back themselves. Ideally I want to allocate a reasonable share of the data.
It may be worth speaking to our Mobile Care team to see if that user can be moved onto a separate plan, or restructure the account from a sharing plan, @ChrisGrey53.
Things are worse than I thought. I looked at my plan today and it said I have unlimited data. So how can I run out?
Wo Rae than that the interface shows a different data allowance in different places. One of these shows that I have 100Gb data allowance. Not exactly unlimited!
Worse still, when I look at the data usage interface it says that I have 69Gb left out of just 76Gb.
I know that on unlimited plans, you get 100GB to share with other numbers on your account, it could be referencing that. If not, I'd recommend speaking with our Mobile Care team. They have access to your account and will be able to find out what's going on.
