App error and login

Leethesparky
Investigator
Investigator

‎24-11-2021 01:07 PM

Am unable to login to the app.

 

Initially it came  up with Opps something went wrong, A4.59.1 code.

 

Now app doesn't recognise my email or password.

 

Yes I have tried redownloading the app,

No I won't reset the password as it works fine for the site and as its the only way I can get into my account I'm loathe change it.

 

Please assist

 

10 REPLIES 10
Christopher_G
EE Community Support Team

‎24-11-2021 02:45 PM

Hi @Leethesparky

 

Welcome to the community.

 

What kind of phone do you have? Is your software completely up to date?

 

Chris

0 Helpful
Gizzi
Visitor

‎24-11-2021 03:16 PM

I have exactly the same problem. I have an iPhone 6s if that’s any help. I wouldn’t mind betting that many more people are experiencing this. Let me know if it comes back!

Carole

0 Helpful
Terri15
Visitor
In response to Gizzi

‎24-11-2021 03:20 PM

I have an iPhone X can’t log into my app either. Same issues as mentioned 

0 Helpful
duncand
Visitor

‎24-11-2021 04:34 PM

I have a one+ 5t and am getting the same error since updating the app.

0 Helpful
Leethesparky
Investigator
Investigator
In response to Christopher_G

‎24-11-2021 04:36 PM

Thanks for replying.

 

Yes software, app and phone are all up to date.

Phone is a P20 pro.

 

Looking at the play store it seems to be a common occurance with the app. 

 

Lee

Christopher_G
EE Community Support Team
In response to Leethesparky

‎24-11-2021 05:02 PM

Thanks everyone.

 

Are you all able to log in through your phone browser at the moment?

 

How long have you had this problem for?

 

Chris

0 Helpful
Leethesparky
Investigator
Investigator
In response to Christopher_G

‎24-11-2021 05:19 PM

Hi Chris,

 

Yes I can log in from the Web portal. 

I stated this in my first message, hence not wanting to change my password. 

 

Problem has been picked up in the last 2 days or so, but that's only the last time I checked my account through the app. 

 

Problem may of been there longer. 

 

Lee

0 Helpful
Christopher_G
EE Community Support Team
In response to Leethesparky

‎24-11-2021 05:25 PM

OK, thanks @Leethesparky. You mentioned it working on the site, but I didn't know if you meant on this device or another one. Just checking. 🙂

 

I'd recommend continuing to log in through the phone browser whilst we look into this.

 

If anyone is having problems doing that, or wants to discuss this further, I'd recommend speaking to our technical support team.

 

Chris

 

 

0 Helpful
Leethesparky
Investigator
Investigator
In response to Christopher_G

‎25-11-2021 01:08 PM

Andy W. From the twitter EE support managed to fix the issue this morning. 

Looked to be an account authorisation EE's end. 

Seems to be currently stable.