Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

App & Website Linked to my Son

Go to solution
Deekel
Visitor

‎29-10-2021 11:45 AM

I can never get through to anyone on the telephone, wait times are sky high but I need to get asap advice on how I can access my own account that I set up. When I log in, its showing my sons name. I have a family bundle with 3 sims attached, mine, my husbands and my son. I can't view previous bills because its in his name, I just want everything in my name - the transition from BT to EE has been so stressful and a total nightmare?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 11:49 AM

You need to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for all contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 11:49 AM

You need to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for all contracts.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP