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17-11-2020 11:15 AM
Hi, I have a trade in package for my old phone that needs to be sent today, I can't get my eSim off it without a QR code (which EE were supposed to have posted priority on Friday). There was no eSim pack in my post delivery today and EE could do nothing to help over the phone. All I need is a scan of a QR code sent to me to be able to use. Hoping someone has an unused transfer pack. Thanks
17-11-2020 11:26 AM
I'm unsure how esims would but wouldn't a esim QR code sent to you be set for that particular number.
17-11-2020 11:28 AM
I'm pretty sure the packs are all the same and you just go to ee.co.uk/simswap to set that QR code to your number.
17-11-2020 02:07 PM
Hi there @Shauns65
Thanks for posting.
It's best to use the eSIM that has been sent for your number and scan the QR code when this arrives.
Hopefully this will arrive soon for you.
Leanne.