Can't begin to describe how frustated I feel. Followed all the DIY advice here to resolve the problem - nothing worked! ... Took phone to EE shop Blackpool who ran a diagnostic couldn't find a fault so replaced the sim card - didn't work! ... Spent over an hour on-line with technical help - didn't work! ... Advised to go back to EE Blacpool shop who said all they can do is send it off for repair: but wouldn't provide a replacement, even though the repair is likely to take 'up to two weeks'! ... And (to top it al off) when I expressed how unsatisfactory it is, and how: if I cancelled my contract with EE, any new provider would have a phone with me the next day; they virtually said "You can't do that! You're locked into your contract for the next 18 months!!!" (Not 'we don't want to loose you' - Not 'we value your custom' ... Just a rather smug 'try it! It'll cost you!" 🤬
