Annoying sim card alert message

[Tabbo]

Every so often: at least twice a day; (sometimes a dozen times in one hour) I get an alert message telling me the sim card isn't working and I'll be unable to use my phone or connect to networks ... even though my phone continues to work as it should. It's really ('really') irritating.

[Northerner]

Hi @Tabbo 

Visit an EE store and pick up a new SIM free. They will sort out transfering your number across. Or order online (if you order online your existing SIM will stop working when your new one is sent).

If this message then keeps appearing you know the issue is your phone/phone software.

Thanks

[Chris_B]

@Tabbo   Your getting that message because your sim is losing network connection every so often and just because it’s working when you look at it after this doesn’t mean it’s ok.  Try cleaning the sim with a damp cloth and make sure it’s dry before you place it back in the device,  if you still have this issue after this your next option is to request a replacement SIM card and you can do that just HERE 

[Tabbo]

Thanks ... cleaned the card & replaced it. I'll see how that goes before getting a new sim👍

[Tabbo]

Cleaned the sim card but problem continued. Took my phone to EE Shop (Blackpool) yesterday where the very helpful staff ran a diagnostic to check my phone was working ok: then replaced the sim card. Alas: the same problem is still happening. Will have to recontact the shop again when they open today.

[James_B]

Hi @Tabbo,

As the issue has persisted after changing your SIM, it must be a problem with your phone or your local network.

What is the exact error message you see?

Does the Network Status Checker show any problems in your area?

James

[Tabbo]

Just an alert message telling me there is no sim card and I won't be able to make calls or connect to networks.

[James_B]

Hi @Tabbo,

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help.

James

[Tabbo]

Thanks ... Will that need to be by phone because: due to the Covid situation; getting to speak with someone can me a nightmare. That was in fact my 1st attempt at a resolution but - because of how difficult it was: I registered on this forum. So it sort of feels like I've gone full circle. But: I'll give it a try.

[James_B]

Hi @Tabbo,

If you are a pay monthly customer you can also use the live chat service on the get in touch page.

Hope this helps.

James