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Android phone. emails, texts stopped working. Problem with Google?

Swede1
Visitor

Android phone. emails, texts & some apps suddenly stopped working. Looks like a possible problem with Google. Tried phoning EE but keep getting cut off. How do I resolve?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Swede1  It’s a Google issue that you can fix yourself.  EE can not help with this. 

 

Please have a read of THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Swede1  It’s a Google issue that you can fix yourself.  EE can not help with this. 

 

Please have a read of THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Kaur_bally
Investigator
Investigator

That's exactly what's happened to my phone. I've tried to switch it on and off, turned the WiFi off and on and still the same issue. Does anyone know how to resolve this issue?

 

@Kaur_bally  Use the link I provide above 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I can't seem to find uninstall for Android system webview , if I press uninstall app will that mess up my phone?

Perfect, this is now working.

Jon_K
Former EE Employee

Thanks for letting us know you got this resolved by following @Chris_B's advice, @Kaur_bally.

 

@kevthetyre - are you using the link provided?

 

Jon

That's correct. I used the link Chris B supplied and follow the steps. Under your apps you will need to uninstall 1 app (can't remember the full name but it's on the link) once you've done this all your apps that weren't working will work aswell as Google. Hope this helps.