Hi @cristian_dragan ,
You'll want to double check the online paperwork covering your plan but a quick look on the website suggests you shouldn't have been charged.
From memory, the charge should be for actual late payment and not failure of a Direct Debit.
Your strongest case would be if the Direct Debit failed through no fault of your own as the Direct Debit Guarantee would apply immediately.
The second strongest argument would be you paid on time and the service provider is attempting to take an unauthorized transaction not allowed by the contract and the Direct Debit Guarantee will come into play when they try to collect that charge.
Best to confirm in the paperwork for your plan and call to get that zeroed, and check the Direct Debit is still valid on the account and will be taken on time in the future. Good luck!
If we are unable to take a direct debit from your account, we will try and make a second attempt to collect the payment around 7 days later.
If this also fails, and you haven’t made a payment by any other method, we’ll have to apply a failed direct debit charge and cancel your direct debit.
https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...
