Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

AirPods Pro delivered to billing address, not shipping address

AshleyHunt
Explorer

‎17-12-2020 11:54 AM

I recently purchased AirPods Pro from EE and specifically said a different shipping address to billing address. When I look at my order tracking today, I found it was sent to my billing address, which I won’t be at for a few weeks. Is there any way of it being sent back to my shipping address?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎17-12-2020 01:18 PM

@AshleyHunt  items are always delivered to the billing address. Unless someone is there to sign for it they need to return back to EE. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
AshleyHunt
Explorer
In response to Chris_B

‎17-12-2020 01:21 PM

What's the point of asking for a shipping address and even having a function letting you specify a different address if they just send it to the billing address anyway?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to AshleyHunt

‎17-12-2020 01:28 PM

@AshleyHunt   To be honest I’ve got no idea. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Cloud09
Valued Contributor
Valued Contributor

‎17-12-2020 04:32 PM

@AshleyHunt   I had the same issue with an iphone. Ordering system let me define a different delivery address (i'd moved house recently) and initial order confirmation stated it'd be sent to the defined delivery address. Within a few days the order updates changed and stated it would be my billing (and old) address the phone would be sent to. 

 

Be aware that when I called EE about this I was told by a CS rep not to worry, that the order emails were incorrect and the phone would indeed be sent to the new delivery address.  I posted on this forum about it and quickly found out this was as I suspected, incorrect.

 

I'm afraid you might find that the only way of rectifying this, as I did, is cancelling your order with the incorrect address and making a new one.  Unfortunately for me this meant I went to the back of the Q and i've been in iphone ordering hell ever since. 

0 Helpful