Added additional line. Still not received phone.

[Kim_C]

Hi,

I added an additional line 2 weeks ago and still haven’t received the phone. 

[Profile closed]

Hi @Kim_C 

Welcome to the EE Community,

you can track your order by clicking the link below

TRACK MY ORDER  

If the tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

[Kim_C]

Yeah I can. 

it’s basically saying order details aren’t available at the moment. Ot said it would be despatched within one day. Thats why I added it in but thinking of cancelling now if I’m honest. 

[James_B]

Hi @Kim_C,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received an update on your order.

Which phone did you order?

Thanks

James

[Kim_C]

iPhone 11 

[James_B]

Hi @Kim_C,

Which colour and storage size?

Thanks

James

[Kim_C]

Black 64gb

[James_B]

Thanks @Kim_C

It looks like that model is currently in stock so please get in touch with Customer Care so we can check the status of your order.

James