Address Error On Order

Lb33
Explorer

‎15-07-2020 08:45 AM

Received confirmation of order via email however there is an address/post code error (home address, work post code) Unable to actually speak to someone with regards to this, just customer service bot which sends me round in circles. Wanted to amend before dispatch.

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎15-07-2020 12:10 PM

Hi @Lb33

 

Welcome to the community.

 

This is something our Mobile Care team will be able to help you with. Have you tried calling?


Chris

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Lb33
Explorer
In response to Christopher_G

‎15-07-2020 12:23 PM

Hi Christopher. I have tried calling but I'm on hold that long I have to cut the call and go back to work 😔 

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Christopher_G
EE Community Support Team
In response to Lb33

‎15-07-2020 12:28 PM

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls, @Lb33.

 

That'll be why it's taking a little longer to get through.

 

I've sent you a private message to get some information from you.

 

Please have a look and get back to me.


Thanks

 

Chris 
 

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